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Frequently Asked Questions

Do you accept international credit cards?

Currently iconiconsale.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.


Is my personal information secure?

iconiconsale.com believes in providing a safe and secure shopping experience for all clients with stringent and effective security measures on our site. It is our policy to not sell or otherwise exchange private information, such as your name, credit card number, or address to any third parties. We use VeriSign SSL to process your credit card information.


How can I cancel my order?

Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. Please make sure all information is accurate when placing your order.

 If you are not satisfied with your order, you can exchange or return the item (if applicable). Please see our return/exchange policy for further information.

 

When will my order arrive?

Most shoes is in stock and ships within 24 hours, delivered within 2-10 business days. You will receive an email with the tracking information once your order has been shipped. Please note that it may take up to 24 to 48 hours for tracking information to be available from the shipping company.

All items that state "Ships in 3-4 business days" beneath Add To Bag, take an additional 3-4 business days to leave our facility. These items are not available to ship the same day the order is placed. If expedited services, are chosen for these items, it will come to effect after the 3-4 business days for processing. Please see our Shipping Page for more shipping information.

 

What if the item I purchased does not fit?

If you are not happy with the fit of your item, you are welcome to return or exchange it. All returns must include their original packaging and tags. However, customers are responsible for the return postage and ensuring the items are sent back to us. We will pay for the shipping of exchanged replacement items back to the customer one time per order.

 

How do I make a return?

We gladly accept online returns within 90 days of purchase for a full refund to the original form of payment. Please note all returned merchandise must be unused with the original tags attached.

 ASICS is not responsible for lost packages.

 

When will I receive my refund?

Once received, please allow up to two business days for your return to be processed and 3-5 business days for the refund to reflect on your account. It may take longer for the change to reflect in your monthly printed statement, up to two billing cycles.