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Exchange & Return

We want you to be completely happy with your purchase

We want you to be completely satisfied with your purchase. Due to the recent outbreak of COVID-19 we have increased the eligibility window on our return policy. Merchandise purchased on iconiconsale.com may be returned for a refund within 90 days of the date of purchase, both in-store and online, if it meets the following conditions:

Merchandise was purchased on iconiconsale.com or from an ASICS store. We do not accept returns from other authorized retailers.
Merchandise must be returned in its original condition within 90 days of purchase. Returns received after 90 days will not be accepted.

 

Original condition is defined as:

All tags still attached to product.
Material must be unworn, unwashed, and unaltered.
Merchandise must be in its original packaging.
Return shipment must include the packing slip.
Reason for return must be indicated.
Refunds will be issued to the original form of payment and will include only the product and tax amount. Items received as a gift will be refunded to the purchaser.

 

Procedure

1. Use the free pre-printed ASICS label included with your order to return your items in their original packaging. If you did not receive a pre-printed ASICS return label, please click here to print a new free shipping label. Free return shipping is included when you use the ASICS return label.

2. If you choose not to use the ASICS label, ship items pre-paid to the address below in their original packaging. All return packages must be shipped using a service that tracks packages. ASICS does not assume responsibility for lost shipments. NOTE: We do not credit shipping costs for returned orders using your own shipping method.

Please allow a minimum of 14 days for us to receive your item(s). All returns will be credited to the original form of payment within 7-10 days of our warehouse receiving it. Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement. You will receive an email notification when we have finished processing your return.

On receipt of the package, we will determine whether the item is acceptable for return in accordance with our policy.

Once we have received you returned goods we will send you an email confirmation and your refund will be processed within 7 days.

If the item is not acceptable then we will return it to you with an explanation of the reasons for its return.

 

ASICS reserves the right to make adjustments to the return policy.